FAQ

Q. Do you accept any returns?

A. As each item is custom made for you, we do not take any returns. If you are unsure about your size, we recommend trying on a pair of Chucks or Vans at a local store to confirm as we can not accept exchanges for incorrect sizes.

Q. How does the custom shoe process work?

A. Once we receive your order our Design Experts will review your images and notes and email you a proof within 3 days. Once you receive your proof, let our Expert know if you have any changes- we'll work with you until you are satisfied with your design. Once approved, we'll move your order into our Production Queue for creation and shipment.

TURNAROUND TIMES/SHIPPING

Q. How long does it take to receive my item after I order/approve my design?

A. Shoes are typically created and shipped within 3-5 business days after receiving your order (for our designs). For custom items, this commitment time begins once you approve your proof.